Shipping & Returns

I want you to be glad you bought something from me. If a piece arrives damaged, or an original simply isn't right in your space, here is how we'll handle it. By placing an order you agree to this policy; if anything here is unclear, write to me at [email protected] before you order and I'll answer.

The short version

Shipping

• Every original and limited edition print ships insured and tracked. Open edition prints and merchandise ship from the print lab with tracking.
• Originals and limited edition prints ship from my studio in Aurora, Illinois, usually within 3 business days. Prints and merchandise are made to order and usually ship within 7 business days.
• International orders: duties, taxes and customs fees are the buyer's responsibility and are not included in the price. The damage and return windows are the same.
• I don't ship to freight forwarders.

If something arrives damaged

Please tell me within 7 days of delivery — sooner is better, because the carrier's own claim window runs from the delivery date. Use the return request form and include photos of the outer box, the packing materials, and the piece itself. Keep everything, including the packaging, until I tell you the claim is settled; the carrier or the lab may want to inspect or collect it.

• Originals: the damage is between me and the carrier, not you. You get a full refund including shipping as soon as the claim is filed; you don't wait for the carrier.
• Limited edition prints: a damaged print is never reprinted under the same number. The damaged number is retired from the edition and you receive the next available number. If the edition has sold out, you receive a full refund, and I'd welcome a conversation about a comparable print of another painting.
• Open edition prints and merchandise: the lab replaces damaged or defective items at no charge. If a replacement isn't possible, you receive a refund.

Damage reported after 7 days, or after a piece has been framed, mounted or hung, is hard to tell from damage that happened after delivery, so I may not be able to treat it as a shipping claim. If that happens, write to me anyway and we'll see what's reasonable.

Returning an original or limited edition print

Sometimes a painting is right on the screen and wrong on the wall. That's fine.

1. Ask first. Submit a return request within 14 days of delivery. I'll confirm within two business days and send a return authorization number and the return address. Returns that arrive without an authorization can't be processed.
2. Pack it the way it came. Use the original packaging or equivalent protection. If you've discarded the packaging, you'll need to buy materials that protect the piece as well as the originals did.
3. Ship it insured and tracked, at your expense, with the authorization number on the outside of the box. The piece is your responsibility until it reaches me; a return that arrives damaged is handled as damage in your care, and the refund may be reduced to reflect it.
4. Inspection and refund. I photograph every original and limited edition print before it ships — front, back, signature, edges and corners. On return I compare the piece against those photos. Once it checks out, your refund — the full price plus your original outbound shipping — goes back to your original payment method, usually within 5–10 business days of my sending it.

Open edition prints and merchandise are printed or made for your order and can't be returned for a change of mind.

Cancellations

• Originals: you can cancel any time before I ship it; just email me. Once shipped, it's a return (above).
• Prints and merchandise: these go into production at the lab shortly after you order and usually can't be cancelled. If an item is damaged or defective, the damaged section above covers you.
• Any refund, from a cancellation or a return, goes to the original payment method.

Not covered

• Change-of-mind returns on open edition prints and merchandise.
• Items marked final sale at the time of purchase.
• Color differences between your screen and the actual piece (see the FAQ).

Questions

[email protected] — I'd rather answer a question before you order than sort out a surprise afterward.

Policy last updated October 15, 2026. Changes apply to orders placed after that date.